Shipping policy

All items are individually handmade and securely packaged prior to shipment. Once an order has been transferred to the shipping carrier, responsibility for the package rests with the carrier.

If your order arrives damaged, you must notify me via email within 48 hours of delivery. Please include your order number and clear photographs of both the product and the original packaging. Claims submitted after this period may not be eligible for review. Each case will be evaluated individually, and while exact replacements cannot be guaranteed due to the handmade nature of the items, I will make every reasonable effort to provide a fair resolution.

Crafts by Autumn is not responsible for packages that are lost, stolen, or confirmed as delivered by the carrier. In such cases, customers must contact the carrier directly to file a claim. Documentation and tracking details will be provided when available to assist with the claims process. Replacement orders will not be issued for packages marked as delivered.