At Crafts by Autumn, every product is handmade with care and attention to detail. Please review the following policies before placing your order.

Shipping & Damage

All items are individually handmade and securely packaged prior to shipment. Once an order has been transferred to the shipping carrier, responsibility for the package rests with the carrier.

If your order arrives damaged, you must notify me via email within 48 hours of delivery. Please include your order number and clear photographs of both the product and the original packaging. Claims submitted after this period may not be eligible for review. Each case will be evaluated individually, and while exact replacements cannot be guaranteed due to the handmade nature of the items, I will make every reasonable effort to provide a fair resolution.

Crafts by Autumn is not responsible for packages that are lost, stolen, or confirmed as delivered by the carrier. In such cases, customers must contact the carrier directly to file a claim. Documentation and tracking details will be provided when available to assist with the claims process. Replacement orders will not be issued for packages marked as delivered.

Returns & Refunds

Because all items are custom and handmade to order, returns and refunds are not accepted.

If an error occurs on my part (such as receiving the wrong item or incorrect personalization), please contact me via email within 48 hours of delivery with your order number and photos of the issue. Errors will be reviewed on a case-by-case basis, and resolutions will be provided at my discretion.

Refunds will not be issued for dissatisfaction with a design created offline. Customers are encouraged to watch the live creation process on TikTok to provide feedback and request minor adjustments in real time.

Refunds or replacements will not be granted for damage, loss, or theft once the shipping carrier has confirmed delivery.

Graphic & Web Design Services

Turn around times vary depending on the service and begin once all required information and payment have been received.

Clients are responsible for providing all necessary content (text, images, branding, product information, etc.) and maintaining timely communication through the project.

Full payment is required before any work begins. Due to the digital nature of these services, no refunds will be issued once work has started.

All graphics and digital files are for personal or business use only. Files may not be resold, shared, or redistributed.

By completing a purchase, you acknowledge and agree to all policies listed above.